Customer Service East of the Rhine….
I love living in the Czech Republic I really do. It is beautiful, relatively inexpensive (outside of Prague), full of very nice people and has great beer and food. One thing it lacks however is an understanding of what customer service is. When you live somewhere like the Czech Republic you really do begin to yearn for the American customer service experience. I say American because to be honest, British customer service isn’t all that great either…. but, its not this bad! Let me give you a small example. In an earlier post, I mentioned a bill for natural gas. The company in question is RWE, a major German energy company. You would think then that customer service would be high on the agenda of a company supplying energy toRead More »
Sometimes Everything Just Goes Tits Up….
This last few weeks has been pretty interesting. Its not so much that we have a had a run of bad luck but that things just appear to be testing and frustrating us. First off, we have a had a string of unexpected bills. First we got a fine for having no car insurance last year for a few days – it just arrived in the mail saying we notice you had no car insurance and here is your fine, signed the Czech Government. They are correct actually as the car was leased and insurance included and I forgot to get new insurance when the lease ran out (and no one wrote from said insurance company saying would you like to keep your insurance going)… Next, we got a gasRead More »